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Frequently asked questions
What is your policy on refund?
Spyzie provides a 7-day Money Back Guarantee. Refunds will be approved within this guarantee under the accepted circumstances. Learn More
Do you charge VAT on my purchase?
Spyzie charges VAT for European Union countries, United Kingdom, Australia and Japan.
How do I get a refund of taxes paid?
If you have been charged taxes by our payment platform, and you are a tax exempt entity, you will need to contact the payment platform directly. For reversal of the taxes, you would need to fax a copy of Certificate of Exemption form which proves the tax exemption status to the number listed below for your corresponding country. Once that has been received, it is expected that you will get a return of your sales tax within 1-2 business days.
What is a "1-Year Subscription" and how do I turn off the automatic renewal?
The 1 Year Subscription is only valid for the one year, and after that period the license will be deactivated unless you renew the license.
SPYZIE IS DESIGNED FOR LEGAL USE ONLY. It is a smartphone & tablet monitoring software that shall be used only with the aim of parental control of their children, by employers to monitor the devices which belong to them and on which the employees work, on a device which is of your ownership, and by you with a consent of a device owner.
Failure to do so is likely to result in violation of applicable law that could result in severe monetary and criminal penalties imposed on the violator. You should consult your own legal advisor with respect to legality of using the application in the manner you intend to use it prior to registering, downloading, installing, and using it. Spyzie cannot be held responsible if a user chooses to monitor a device the user does not have the right to monitor; nor can Spyzie provide legal advice regarding the use of the Software.
Part of our transactions are processed by our online payment provider, APACPAY group. They operate in: Singapore, 3 International Business Park, Nordic European Centre, #04-01A, Singapore 609927 Malaysia, 69-01, Jalan Mutiara Emas 10/2 Taman Mount Austin 81100 Johor Bahru, Johor United Kingdom, 30 Cloth Market Newcastle Upon Tyne, Newcastle, United Kingdom, NE1 1EE
Merchant name: SUPERSOFT LIMITED
Merchant address: Room A, 9th Floor,SILVERCORP INT'L TOWER, 707-713 Nathan Road, Mong Kok, Kowloon, Hong Kong